Returns
RETURNS
We hope you love your Honor Gold purchase. However, if it’s not quite right, you can return your item for a refund, provided it meets the return criteria below.
All customer returns will undergo a thorough inspection, if an item(s) is returned in a non-saleable condition, we reserve the right to refuse a refund request and ship item(s) back to the customer.
In the unfortunate event your item arrives in a less than perfect condition we’re really sorry! Please reach out to our customer care team prior to the return or within 7 days of receipt. For further information please see our faulty policy.
RETRUN TIMEFRAME
We have a 14-day returns policy.
You must notify us within 7 days of receiving your order that you intend to make a return, and your item(s) must be received back by us within 14 days of the date you received your order.
Unfortunately, if your return is received outside of this timeframe, we will be unable to issue a refund.
RETURN CONDITIONS
To be eligible for a refund, all items must be returned:
- Unworn and unused
- In the same condition in which they were received
- With all original tags attached
- In their original packaging
- In a clean, saleable condition
All returns undergo a thorough inspection. If an item is returned in a condition that is not suitable for resale, we reserve the right to refuse the refund and return the item to the customer.
HOW TO RETURN
To notify us of your return, please email orders@honorgold.co.uk within 7 days of receiving your order to let us know your return is on its way.
Please note: This email address is used for return notifications only, so you will not receive a reply. Your email simply lets our team know to expect your return.
We do not currently offer free returns and a returns label will not be provided. Customers are responsible for arranging and paying for their return.
Please use a tracked postal service and send your return to:
Honor Gold
Returns Department
86 Vyse Street
Hockley
Birmingham
B18 6JZ
Please retain your proof of postage and tracking information until your refund has been completed. If we do not receive your return, we will require proof of postage. We reserve the right to refuse a refund where proof of postage cannot be provided.
EARRINGS
For hygiene reasons, we are unable to accept unwanted returns or exchanges on earrings.
REFUNDS
Please allow up to 21 days from the date we receive your return for your return to be inspected and your refund processed.
We aim to inspect all returns within 2–4 working days of receiving them.
Once your return has been inspected and approved, your refund will be automatically issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, as processing times can vary depending on your bank or card provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at orders@honorgold.co.uk.
REFUND POLICY
All returned items MUST meet the following criteria to be eligible for a refund:
The Do Not Remove return tag must remain attached to the garment.
All original Honor Gold swing tags and labels must remain attached and show no signs of wear or tampering.
Items must be unworn, unused and unwashed.
Items must be completely free from pet hair, smoke, perfume or other odours.
Items must be free from marks or stains of any kind, including make-up, fake tan and deodorant.
Where applicable, hygiene labels must remain intact and must not have been removed or damaged.
UK returns must be received by us within 14 days of receiving your order.
International returns must be received by us within 20 days of receiving your order.
For hygiene reasons, we are unable to accept unwanted returns or exchanges on earrings.
All returns are inspected upon receipt. If an item does not meet the above return conditions, we reserve the right to refuse the refund and return the item to you.
PROOF OF POSTAGE
Please ensure you use a tracked return service and retain your proof of postage and tracking information until your refund has been completed.
If your return is lost in transit, you will need to contact the delivery provider you used to make a claim. Honor Gold cannot be held responsible for returns that are lost before reaching us.
DAMAGED / FAULTY POLICY
We are sorry to hear this! To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items back to us. Please contact our customer care team via email orders@honorgold.co.uk with the below information:
• Your name
• Order number
• Product name
• Picture and description of the fault
• Picture of the packaging to show how your order arrived.
The above information will ensure our customer care team can advise you quickly and correctly the best method for resolution.
Any item(s) where a fault has been caused due to customer negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
EXCHANGES
Yes, we offer exchanges, subject to availability.
To request an exchange, please email orders@honorgold.co.uk with the following details:
- Your order number
- Your full name
- The style and size you would like to exchange your item for
If your requested item is available, we will email you to confirm that it has been reserved for 48 hours.
Your return must reach us within this 48-hour reservation period for us to complete the exchange. If we do not receive your return within this timeframe, we cannot guarantee that the requested item will still be available.
All items returned for exchange must meet our Return Conditions.