If you have not received your order, we will need to raise a full investigation with our couriers, which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we can either refund you or re-dispatch your order (stock willing)
Don’t worry if you have lost/misplaced the ‘Returns Form’ you received with your item(s).
Please ensure you enclose a letter with your returned item(s) with the following information:
2. Order Number
3. Item you’re returning
As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way with tracking number.
DAMAGED / FAULTY POLICY
To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items back to us. Please contact our customer care team by email at email@example.com with the below information:
• Your full name • Order number • Style name • Picture and a description of the fault • A picture of the packaging to show how your order arrived.
The above information will ensure our customer care team can advise you quickly and correctly the best method for resolution.
Any item(s) where a fault has been caused due to customer negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
If you would like to use a discount code in order to make a saving, you must first add the goods you wish to buy to the shopping bag.
Once you have finished shopping hit the “cart” button, which will take you to the items you have selected. On this page you can enter the code into the discount box and click on ‘apply’. Once you have done this click update cart. Your order price will then be re-calculated and you can proceed to the checkout with a great saving.