To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items back to us. Please contact our customer care team by email at hello@honorgold.co.uk with the below information:
• Your full name
• Order number
• Style name
• Picture and a description of the fault
• A picture of the packaging to show how your order arrived.
The above information will ensure our customer care team can advise you quickly and correctly the best method for resolution.
Any item(s) where a fault has been caused due to customer negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.